Support
If you have the app: Settings › Contact support. It sends your message with your platform and app version attached, so there is nothing to look up, and a person answers by email.
Otherwise, write to [email protected] and a person will answer. Telling us your platform (iPhone or Android), the app version from Settings, and what you expected to happen gets you a useful reply a day sooner.
The questions we are asked most
A block did not happen, or did not lift
Open the app once — it re-checks every rule on every launch and puts right anything that drifted. On iPhone, check Settings › Screen Time access is still granted; on Android, check the accessibility service and the "display over other apps" permission are both still on, because the system can revoke them after an update or a battery optimisation sweep. If it keeps happening, write to us with the day and the app it happened with.
I am locked out and I need an app now
Strict mode is meant to hold, and we cannot open it for you — there is no passcode on our side and support cannot lift a lock. What you have is the Emergency Pass: one a week, in Settings, which clears everything for an hour. If you have already spent it, the lock ends when it was set to end.
What premium costs, and what it buys
Everything that blocks costs nothing, for ever — every rule, strict mode, Unblocks, the Emergency Pass, app-deletion protection, your whole history and the whole garden. Premium buys three decorative things: more kinds of message on the block screen (new quote collections, or write your own lines), the garden's soils, lawns, edgings and bed styles, and the year in review. It is $14.99 a year or $2.99 a month, and it is included in the 365 Growth Bundle.
Billing, trials, cancelling and refunds
Apple and Google sell the subscription, not us, so cancelling and refunds happen in your App Store or Google Play account — we cannot do either for you. Cancelling stops the next renewal and leaves the current period running. If premium lapses, every rule and every setting you made stays exactly as it was.
If you bought premium and the app has not noticed, pull Restore on the premium page. Premium is an account fact rather than a device one, so it follows the store account that bought it.
Deleting your account
In the app: Settings › Account › Delete account. Without the app installed: on this page. Deletion is immediate and permanent, and it does not cancel a subscription — cancel that at the store first.
Privacy
What the app stores, and the much longer list of what never leaves your phone, is set out in full on the privacy policy. For a copy of your data, or anything else under your local law, write to the address above and we will answer within 30 days.